Food & nutrition
Connect you to food pantries, grocery deliveries, and SNAP enrollment.
e.g. weekly groceries delivered to your door
Social Care Network
Lehoel connects New Yorkers.
We screen, navigate and connect New Yorkers on Medicaid to the food, housing, transportation and care they need to be well.
Free for Medicaid members
Confidential
Won't affect your benefits
English · Español · Kreyòl
Real help with the things that matter at home.
When food, housing, transit or paperwork gets in the way of being well, we step in. No referral required — just reach out.
Housing
Help with housing transitions, eviction prevention, and waitlists for affordable units.
e.g. help getting on the NYCHA waitlist
Transportation
MetroCards, ride vouchers, and medical transport for appointments.
e.g. rides to dialysis or specialist visits
Utilities
Help setting up gas, electric, and internet — and assistance if you're behind on bills.
e.g. HEAP enrollment for heating costs
Public benefits
Applications and renewals for SNAP, Medicaid, WIC, and other safety-net programs.
e.g. SNAP recertification paperwork
Care navigation
Find a primary care doctor, mental health support, or long-term services that fit you.
e.g. a therapist who speaks your language
Four steps. No paperwork to start.
We meet you where you are — by phone, video, or in person — and stay with you through the process.
- 01Same day
Reach out
Sign up online or call. We'll book a 15–20 minute screening at a time that works for you.
- 0215–20 minutes
Screening
A short, confidential conversation about food, housing, transit, and other needs — no documents required.
- 031–2 business days
Personalized plan
Your navigator builds a plan around your goals and refers you to vetted partners through the Unite Us platform.
- 04Ongoing
Stay connected
We check in over 30, 60, and 90 days to make sure things landed — and adjust if life changes.
Social Care Network
What is SCN?
Social Care Networks are part of New York's 1115 Medicaid waiver. Lehoel is your front door — a free, multilingual service for Medicaid members and their families.
- Free for eligible Medicaid members
- English, Spanish, and Haitian Creole
- Confidential, judgement-free, on your schedule
Eligibility
Do I qualify?
If you're a New Yorker on Medicaid, the answer is almost certainly yes.
- You have New York State Medicaid
- You live in a New York SCN region
- You're already receiving some services — that's fine
- Not sure? We'll check eligibility for free during your screening.
SCN services are funded by the New York State 1115 Medicaid waiver. Signing up will not affect your Medicaid, immigration status, or other benefits.
Care that actually meets you where you are.
We're a small, mission-driven team of navigators who do this work because we believe whole-person care starts with listening.
Real humans, not scripts
You talk to the same navigator each time. No call-center handoffs, no robo-questionnaires.
Three languages, fluently
Every navigator speaks English. Most also work in Spanish or Haitian Creole.
Confidential by design
Your information stays between you and your navigator. We only share what you ask us to.
Vetted partner network
We refer through Unite Us — a closed-loop network of CBOs we know and trust.
Our mission
Whole-person care begins with listening.
Lehoel exists to make New York's Social Care Network feel like a neighbor, not a system. We meet individuals where they are and walk with them toward stability, housing security, and health equity.
- 01
We explain things in plain language, in your language.
- 02
We measure progress in outcomes, not paperwork.
- 03
We adjust the plan around you — not the other way around.
Common questions
- Yes. Lehoel is funded through New York's 1115 Medicaid waiver. There is no cost to you or your family for screening, navigation, or referrals.
- No. SCN participation is a benefit of being on Medicaid — it doesn't change your coverage, your case, or any other program you're enrolled in.
- No. We follow HIPAA-aligned confidentiality. Your information is shared only with the community partners you agree to be connected with, and never with immigration enforcement.
- No. You can begin without any paperwork. Some specific services (like SNAP or housing applications) require documents later, and your navigator will walk you through what's needed.
- SCN services are for Medicaid members, but we can still point you to community resources and help you check whether you qualify for Medicaid.
- Yes — across the whole process: intake, screening, navigator calls, and follow-up. Choose your preferred language when you sign up.
- The first screening is 15–20 minutes. Most members are matched with a partner within 1–2 business days, and many receive their first service within a week.
Work with us.
We grow the network by partnering with community-based organizations and healthcare providers across New York.
Community-based organizations
If you provide food, housing, transit, or other social services and want a steady stream of warm referrals from Medicaid members, let's talk.
Healthcare providers
Hospitals, FQHCs, and primary care practices: send patients to Lehoel for screening and we'll close the loop with your care team.
Ready when you are
Care, in your language, at your pace.
Sign up and a navigator will reach out within 1–2 business days. Or just call us — we answer.